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A ticket for every sole. Shoe repair software, from drop-off to pickup

Hangr is the POS for your shoe repair counter, in place of the claim check. Tap in heels, soles and shines from your own price list, photograph each pair as it came in, and hand over a receipt your customer scans to see when the work is done.

Apply for early accessSee an example order
The customer's order page on a phone: the shoes are ready for pickup, with the amount to pay, the photo of the pair from drop-off and the shop's hours.

On the customer's phone: Received, then their shoes are ready for pickup, and the Ready email is in their inbox if they gave an address.

At the counterExample
#10102 items
Ready

The top of the Ready email from Heel & Sole Repair: the shoes are ready for pickup, with the amount to pay.

From $49 a month after a 14-day free trial

A day at the repair counter

  1. Tap in the repairs

    Heels, half soles, a shine, a stretch: every job on your price list is a tile at your price. Two pairs, two taps, and the ready-by date fills in from your usual turnaround, counted in the days you're open.

    On screen: New order

    New ticketExample

    Tap an item for each garment

    Order

    • Heel tips1$15.00
    • Half soles, leather1$55.00

    2 items

    Tap a tile for each item, then Create ticket. Nothing is saved.

  2. Photograph the pair as it came in

    Scuffs, a split sole, a worn heel: take a photo at drop-off and it stays on the ticket, so whoever does the work and whoever hands the pair back sees how it came in.

    On screen: The ticket's photos

    The ticket's photos at Heel & Sole Repair: the pair as it came in, and More photos.

  3. Quote the bigger jobs first

    Not sure the sole can be saved? Save a quote with the work and the price on the customer, print it for them, and turn it into an order when they say yes.

    On screen: Quote

    A saved quote at Heel & Sole Repair: full leather soles and a boot zipper replacement, the total, the day it is valid until, and Turn into ticket and Print.

  4. They hear when the pair is ready

    Mark the order ready and, if your customer gave an email at the counter, Hangr emails them the link to their order page with what's left to pay. Their page turns Ready by itself too.

    Texts about a pair being ready are rolling out and are not live yet.

    On screen: Mark ready, then the customer's Ready email

    The Ready email on a phone: Heel & Sole Repair says the shoes are ready for pickup, with the amount to pay and a See your order button.

Your shoe repair price list, ready on day one

Choose Shoe repair when you set up your shop and you start with this list. Starter prices at typical US rates: change any of them, rename a job, or add the ones you do.

Shoe repair

  • Heel tips$15.00
  • Heels, full replacement$30.00
  • Half soles, leather$55.00
  • Full soles, leather$85.00
  • Rubber sole guard$30.00
  • Shoe shine$8.00
  • Stretching (per pair)$20.00
  • Boot zipper replacement$45.00
  • Shoe dyeing$45.00
  • Bag or purse repair$25.00
  • Belt repair or new holes$8.00

More for shoe repair

Coming soon

  • Condition at drop-offThe drop-off photos customers already see, labelled as the condition the item came in.

The rest of the counter

  • Front counter

    Take each order in a few taps from your own price list, priced and dated before the customer leaves.

    • Orders with price tiles and care flags
    • A typical price list for your trade to start from
    • One-tap upcharges such as Leather or Beaded
    • Items that aren't on the price list
    • Quotes that turn into orders
    • Photos of each item at drop-off
    • Receipts with a QR code

  • Money

    Every payment recorded at pickup, with the sales tax, the discounts and a reason for every change.

    • Payments recorded at pickup: cash, card or other
    • Sales tax worked out on every ticket
    • Discounts with a reason
    • Refunds and voids with a reason
    • Store credit with a reason
    • End-of-day close
    • Accounting export for your bookkeeper

  • Customers

    Know who's at the counter: their orders, their notes and what they owe, and a page where they follow their own order.

    • A page for each customer
    • Customer tags
    • Each customer's timeline
    • Each customer's visits and spend at a glance
    • Follow-up notes on Today
    • The customer's order page, no app or login
    • Emails when an order is taken and ready
    • Reminders for orders left at the shop

  • Back room

    See what's late, what's due and what's ready, and find any order by its number, the customer's cell or their name.

    • The daily board of late, due and ready orders
    • What the ready orders are worth
    • Barcode tags and labels
    • Scan to find an order and mark it ready

  • Team and control

    A sign-in for each person on your team, and the numbers for the owner.

    • Two-step sign-in
    • Sales reports by item, staff and payment method
    • The owner's morning email
    • Connect your own AI assistant, read only

What it doesn't do yet

Hangr doesn't keep a stock of soles, heels and polish, or take repairs sent in by mail. Keep your supplies list as you do today. Printing from a tablet is not live yet, so print receipts and quotes from a computer for now.

Read the guide to replacing paper claim tickets

Also for

  • Dry cleaners

    Dry cleaning POS software for the whole counter: a tile for every shirt, suit and dress on your price list, garment photos at drop-off, care flags for stains and rush jobs, a ready-by date counted in open days, and order tracking your customers can check themselves.

  • Tailors and alteration shops

    Tailor shop software without the clipboard: put hems, take-ins and repairs on your own price list, write fitting notes on the ticket, take a deposit, and email customers the link to their order page when the alterations are ready (texts rolling out, not live yet).

  • Laundromats and wash and fold

    Laundry POS for your drop-off counter: wash and fold by the pound, comforters and bedding by the piece, a QR code receipt for every bag, and an email when it's ready. It doesn't run your machines.

Questions from shoe repair shops

Hangr is in private beta. Apply with your shop's details. A person reviews every application, and if we can take your shop on, we'll email you a link to set up your account. Every shop gets a 14-day free trial, and no credit card is needed.

Yes. Take photos of each pair when it comes in and they stay on the ticket, so your staff see how it arrived. Your customer sees them on their order page too.

Yes. Save a quote with the work and the price, print it, and turn it into an order when the customer agrees. Nothing goes on your board until then.

Yes. Record any part of the price as a payment when the pair comes in. The ticket and the customer's order page show what's left, and Hangr won't hand the pair over until it's paid in full.

Yes, by email when they give an address at the counter, with the link to their order page. Text messages are rolling out in the beta and are not live yet.

Yes. Any job can be a tile with your price, and the starter list already has bag and belt repairs.

Every pair, from the claim check to pickup.

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